Bad Customers Don't Warn You. Other Contractors Will.
Not every handshake is honest. Search the contractor-built database for vetting customers and workers before you commit.
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How Much Are You Losing?
Enter your business details to see what bad customers and dishonest workers could be costing you every year.
The Numbers Don't Lie
The home services industry has a problem no one talks about.
The Cost of Bad Customers
Average annual cost to small businesses from late and unpaid invoices
Source: Gateway Commercial Finance SMB Payment Survey, 2025
of small businesses are currently owed money from unpaid invoices
Source: QuickBooks 2025 US Small Business Late Payments Report (2,487 businesses surveyed)
of contractors have turned down new business due to cash flow problems from unpaid invoices
Source: Gateway Commercial Finance SMB Payment Survey, 2025
of businesses lose 5-30% of their annual revenue to bad debt
Source: Creditsafe Business Risk Report
of businesses have invoices that are 90+ days overdue
Source: Gateway Commercial Finance SMB Payment Survey, 2025
Total global cost of late payments to small and mid-sized businesses
Source: Sage / Plum Consulting "The Domino Effect" Report
The Cost of Bad Workers & Laborers
of employees have admitted to stealing from their employer at least once
Source: California Restaurant Association / Statistic Brain
Median loss for small businesses with fewer than 100 employees from employee fraud
Source: Association of Certified Fraud Examiners (ACFE), 2024 Report to the Nations
of all businesses experience employee theft
Source: California Restaurant Association
of revenue is lost to employee fraud each year for the typical organization
Source: ACFE, 2024 Report to the Nations
One bad customer can cost you thousands. One dishonest worker can sink your business. Knowledge is protection.
How It Works
Four steps to protect yourself and your peers
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Search Before You Commit
Check any customer or worker against the database before you take the job.
Share Your Experience
Submit feedback on non-payers, fraudsters, and problem workers to protect fellow contractors.
Build Your Reputation
Earn trust badges and become a valued voice in the community.
Two-Sided Protection
Vet the people you work for — and the people who work for you
Customer Database
- Search customers before you take the job
- See flag count and feedback from other contractors
- Know who doesn't pay, who commits fraud
Worker Database
- Vet workers and laborers before you hire
- See feedback on theft, no-shows, poor workmanship
- Protect your business from the inside out
Join the Community
More than a database — it's a community of contractors watching each other's backs.
Discussions
Comment on feedback, share insights, and help the community make better decisions
Reputation Ranks
Earn points for contributing. Rise from Rookie to Legend and stand out
Verified Badges
Link your Google Business Profile to earn a verified badge and boost trust
Dealt with this customer last year. Same exact pattern — agreed to the quote, then disputed everything after the work was done. Glad someone finally reported them.
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Shield
- Unlimited feedback submissions
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- View initials, city & flag count
- View full feedback descriptions
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- Full address & phone on feedback
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Disclaimer: Contractor Burnlist is a neutral peer-to-peer platform where contractors share their subjective opinions and personal experiences with customers and workers. All content is user-generated and reflects individual opinions and experiences, not verified facts. Contractor Burnlist does not verify, endorse, or take responsibility for the accuracy of any feedback. This platform is protected under Section 230 of the Communications Decency Act as a neutral forum provider. Use of information on this platform is at your own risk. See our full Terms & Conditions.
This platform is not intended to be used for employment, insurance, or housing decisions.